Facebook

You can join our current Facebook fan pages here:  Timeraiser      Civic Footprint

Civic Footprint Facebook Strategy
Goals:
  • Build awareness about Civic Footprint and engage with young professionals to encourage high quality engagement through giving, volunteering, and participating.
  • Streamline our Facebook properties using the most effective Facebook tools available to organizations.
  • Integrate other web properties (our Civic Footprint planning tool or calculator) by adding HTML / FBML using customized tabs.
  • Be a social media leader - Use our Facebook page as an example of how to use innovative social media tools in the non-profit space.
  • Build Facebook properties that will integrate effectively with our mobile strategy.
Key Learning Goals:
  • Better understand how participants (and potential participants) are using Facebook to find information about Timeraiser events and Civic Footprint.
  • Better understand where users prefer to generate content from (i.e civicfootprint.ca or the Facebook page)
Audience:
  • Timeraiser Volunteers
  • Timeraiser participants (and potential Timeraiser participants)
  • Users interested in learning more about high quality engagement
  • Volunteer Centers
  • Broader Public - Artists, potential artists, media seeking company information
  • Non-profit agencies
  • Funders
Strategy:
Streamline Social Media Properties

The Civic Footprint Facebook Page will be one of our primary tools for promoting Civic Footprint, our planning tool and our issue-based resources that are located at civicfootprint.ca.  Users who join the Civic Footprint Fan page are likely either past Timeraiser participants, or are related to an agency.  Moving forward, we hope to build a community of users who discuss and provide content around growing their own Civic Footprint, and who participate in discussions around high quality engagement.  We also plan to build the Facebook fan page as a secondary resource (outside of our website) for issue based information.

Networking with Multiple Audiences
 
We recognize that there will be different audiences who locate and interact with our Facebook fan pages.  Users will get the most out of a content-rich page with users who are posting often, instead of multiple fan pages for specific audiences with limited updates.  We will build two page fan pages - the Timeraiser fan page and the Civic Footprint fan page and drive all content to those two pages.

Timeraiser Fan Page - The Timeraiser fan page will be dedicated to Framework's Timeraiser events.  We will encourage the current Timeraiser group members to become fans, and continue to promote this page as a resource for Timeraiser event information.  This page will contain specific event information, and can also include customized tabs for each city (or for the next Timeraiser).  Fans who land on the Timeraiser page will be brought to the mini-feed (or wall), non-fans will be brought to the tab with information about the next Timeraiser.

Civic Footprint Fan Page
- The Civic Footprint Fan Page will be an online community for a discussion about high quality engagement, the promotion of our Timeraiser events, and issue-based information that reflects the material on civicfootprint.ca.  It will also be a hub where our other social media assets update to (i.e our blog and Twitter feeds will be published on the Civic Footprint fan page).

The Civic Footprint Facebook Page will also provide reminders for users to use the Civic Footprint planning tool to plan their engagement and to use the Civic Footprint Calculator.

Overview of Facebook Properties 
<--Some material is cross published -->

  • Use of FBML to build a CF Calculator tab   
  • Timeraiser events listed in an events tab
  • Civic Footprint events listed here  
  • Photos uploaded by us and fans
  • Timeraiser events also listed in events tab
  • Timeraiser group members moved here
  • CF blog posts published here
  • Fans encouraged to post discussions/promotions for their city's Timeraiser
  • CF Twitter Feed promoted / cross published here
  • Integration of city-specific tabs with marketing photos and key date information
  • If LinkedIn app becomes available, it will be added as a widget

  • Potential Facebook app
    (that is the same or similar to the iPhone game)

  • Discussion tab featuring discussions
    about engagement, participating and issue-based conversations  
     


Key Messaging
Civic Footprint is all about high quality engagement; it is a new way to think about your contributions to your community and is more than donating money and time.  Your Civic Footprint is about everything you do formally or informally. Make your Civic Footprint as large as possible through giving, volunteering and participating.

Integration with Mobile

We recognize that our users are accessing their social networks through their mobile phones.  While our mobile strategy for Facebook will be limited by Facebook's technologies, we will continue to build content and properties within Facebook that we know will integrate well with smart phones.  Where possible, we will encourage mobile uploads of pictures to our fan page, and explore the possibility of a Facebook application that compliments our iPhone application.

Facebook Page versus a Facebook Group

Building a Facebook fan page is important for building new functionality into our Facebook presence.  Groups do not provide the tools and advanced features that pages do.  A snapshot of some of the fan page benefits are:

Feature
Page
Group
Post to User's News Feed
YES
NO
Message all members
YES
Only if group has less than 5,000 users
Customized Applications
YES
Preset: Photos, Discussion
Customized URL
YES
NO
Publish from external source (i.e Blog or Twitter)
YES
NO
Respond to wall posts as the Organization
YES
NO
Indexed in Google
YES
YES
Number of members
Unlimited
5,000
Analytics available
YES
NO
Can create ads to promote page
YES
NO
Restrict members based on age, demographic, location?
YES
NO
Message appears in user's inbox?
NO
YES







Hightlights include:
  • Customized page URL for easy Twittering and promotion during events.
  • Indexed through Google, making it easier to grow our fan base.
  • Updates appear in the fan's news feed, providing additional visibility into new content and events.
  • Customized content through FBML tabs and applications, which allows us to best streamline our content onto one page.
  • Can write on other fan page Wall's as "The Organization".  Can also respond to wall posts as the organization instead of as a personal profile.
Why are we on Facebook?

Building awareness for the Civic Footprint online movement
The primary reason for establishing an interactive and fluid Facebook page is to promote Civic Footprint and the work we are doing to promote high quality engagement.  Much of the content within the Civic Footprint fan page will relate to high quality engagement and the promotion of Civic Footprint.

It's where our users are
We recognize that Facebook may not be the "IT" tool of choice forever, but today it is still the  many in our target audience are using.  To be current, present and active in this community we must build a presence where they are.

Cross Platform Publishing
It can be very difficult to maintain content across many different social media tools.  The integration of Twitter, Wordpress and Facebook allows us to cross-publish content and keep all our properties up to date.

Timeraiser Promotions and Information Dissemination
Facebook events are an effective way to promote Timeraisers and event related information. Because so many users seek out event information through Facebook, we will maintain a separate Timeraiser fan page outside of the Civic Footprint profile.

Marketing for the Civic Footprint website
The new iteration of the Civic Footprint website will integrate a wiki-style forum with issue based information and content from industry thought leaders.  In order to have a successful online resource, we will need to promote the tool using Facebook.

Process / Approach:
 
Facebook Content Posting Schedule
  • Some content will be posted to the Civic Footprint wall from our blog or Twitter stream, which will make up for the bulk of the everyday Facebook content.
  • Once a week the Online Organizer will change the Civic Footprint status to reflect a theme for the week, or to promote an idea about building your Civic Footprint.
  • Once a week the Online Organizer will look for photos, videos or other multi-media to add to the Facebook group, or for opportunities to interact with fans.
  • Where possible, we will utilize the HP Touch Screen computers to upload pictures or videos from Picasa to the fan page (will be best utilized at events).
Facebook Markup Language (FBML) / Customized Tabs)

Facebook provides additional customization through it's own language, FBML (Facebook Markup Language). FBML recognizes HTML, which means that Facebook development mirrors web development.  Using basic FBML processes, we have created custom tabs for each city.  Included within these tabs are individual discussion boards (developed using the fb:board script), a Picasa album slideshow, and eventually an image that links to the city's upcoming event listing.

We also have developed custom FBML boxes for our other Social Media Properties.  The Facebook Twitter application limits the ability to display Twitter updates on your profile or page.  Using a FBML box (which you can create by installing the FBML Static application), we added an embeded flash script provided by Twitter, then formatted it for Facebook.  Note that in order for the Flash movie to play, you must insert a clickable image.  This image provides additional customization. An example of the code we used is:

<fb:swf
swfbgcolor="000000"
imgstyle="border-width:3px; border-color:white;"
swfsrc="http://static.twitter.com/flash/widgets/profile/TwitterWidget.swf"
flashvars="userID=21462748&styleURL=http://static.twitter.com/flash/widgets/profile/smooth.xml"
waitforclick="false"
imgsrc='http://civicfootprint.net/images/viewtwitter.jpg' width='200' height='200'  />
 
We will be adding a similar FBML box to link to our LinkedIn profile.  This box will include HTML script to link an image to our profile. 

Wireframe 1 - One Timeraiser Page with City Specific Tabs




Pros
Cons
Streamlined updates - one page for all content
Limited focus on a specific city
Users receive updates more regularly
Users will read content from all cities
Page stays "living" after city events
Content may become Toronto-centric, particularly close to Toronto Timeraisers (which may alienate some users)
Allows for a snapshot of all events

Invites ongoing content from users, keeps the page full of content on a regular basis


Wireframe 2 - Specific Timeraiser Pages for City




Pros
Cons
Users can dedicate all content to their specific city
Redundant posting and possibility for missed content on some pages
Users will receive updates only for their city
Pages will likely lose viewership and interaction post-event
Non-Toronto users will not see Toronto information Some users will join multiple pages out of confusion
Less Facebook programming for custom tabs is required
Framework or Civic Footprint information will be challenging to cross-post (since it may not fit with specific city information)



Wireframe 3 - Customized Tab for the upcoming Timeraiser




Key Applications
  • Facebook Causes - We can integrate the Facebook Causes application on our Fan page and feature organizations that are affiliated with Timeraiser or Civic Footprint
  • Events - To showcase our Timeraiser events
  • Photos - Encourage photos from fans
  • Discussions - To promote issue-based community discussions

Moving existing Timeraiser groups to our new Facebook Page

We will message users towards the end of July to the beginning of August to let them know about the Timeraiser and Civic Footprint Fan pages.  We will direct existing group members to join our established fan page, and to promote the page to their friends.
Examples of Non-Profit Facebook Fan Pages

  • American Red Cross (Note: Use of events and photos from fans)
  • One Campaign (Note: Use of customized tab as a landing page)
  • LiveStrong (Note: Use of MyFlickr tab and Spread the Word app)
  • United Way (Note: Integration of Facebook Causes App)
  • TechSoup Canada(Note: Cross Platform Publishing)
  • Humane Society Us- (Note: Customized Email Form) 
Deliverables and Measurement: 

  • Track the number of Facebook Page views over time. 
  • Track the number of fans and frequency of user generated content. 
  • Track the number of discussions started by users. 
Resources Consulted